Just for fun… Random conversation with the Direct TV phone rep, whom I called yesterday, annoyed and in a hurry trying to cancel my service.
Me: Um yes I’d like to cancel my service, please.
Him: OK can I get your account number?
Me: I don’t have it, can you use something else?
Him: Um OK. Your phone number then?
Him: Nothings pulling up, mam
Me: I don’t know what to tell you, look again.
Him: OK let’s try your address.
I give it.
Him: No mam, nothing for that address. What’s your name again?
I give it, annoyed as hell. How hard can this be, seriously?
Him: Nothing, I’ve tried everything. Are you sure you have an account with us?
Me: Of course I have an account with you!!! Why else would I be calling you?
Me: Obviously. My god! I HAVE an account with you, have had it for over a year!
Him: OK, well your gonna need to find your account number.
Me: Oh. My. God!!! Fine hold on a minute.
Him: Mam you still there?
Me: Uhmmm yeah… looks like it might be with Dish Network, sorry bout that.
Sarah Centrella is the author of the book Hustle Believe Receive which teaches you how to apply the #HBRMethod to change your life and live your dream.
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