Random Conversation with a Customer Service Rep

Just for fun… Random conversation with the Direct TV phone rep, whom I called yesterday, annoyed and in a hurry trying to cancel my service.

Me: Um yes I’d like to cancel my service, please.

Him: OK can I get your account number?
Me: I don’t have it, can you use something else?
Him: Um OK. Your phone number then?
I give it.
Him: Nothings pulling up, mam
Me: I don’t know what to tell you, look again.
Him: OK let’s try your address.
I give it.
Him: No mam, nothing for that address. What’s your name again?
I give it, annoyed as hell. How hard can this be, seriously?
Him: Nothing, I’ve tried everything. Are you sure you have an account with us?
Me: Of course I have an account with you!!! Why else would I be calling you?
Him: You know you called Direct TV right?
Me: Obviously. My god! I HAVE an account with you, have had it for over a year!
Him: OK, well your gonna need to find your account number.
Me: Oh. My. God!!! Fine hold on a minute.
Me: (silence)
Him: Mam you still there?
Me: Uhmmm yeah… looks like it might be with Dish Network, sorry bout that. 
Him: click.



Sarah Centrella is the author of the book Hustle Believe Receive which teaches you how to apply the #HBRMethod to change your life and live your dream.

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One comment

  • September 28, 2011 - 7:27 pm | Permalink

    Oh my, that’s embarrassing! But I guess that’s the good thing about having these reps – they won’t know you by sight when that kind of situation happens. Anyway, I hope you had your network fixed eventually.

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